South Bay Reviews Page

The company very cheerfully allowed me to adjust my schedule window twice, even though it was the day prior. The repairman was on time (had a great sense of humor) & repaired the burner. In addition, he checked out a minor problem I'd been having w/ the oven & made recommendations at no extra charge. He also made several recommendations concerning the cook top to help me avoid future repair calls.

The ice maker in my side-by-side refrigerator/freezer stopped working. I called South Bay and was given a really prompt service appointment. The technician, Dave, called before he showed up. He was punctual and courteous. The problem was simple: the reset switch for the ice maker needed to be turned off for about one minute. Dave stated that the sensor might be going bad. He looked up the part number and quoted a price for the new sensor and the installation if this happened again. South Bay is honest and fair. I would definitely use South Bay Appliance Service again in the future!

Repaired jammed ice dispenser on ice maker system for Whirlpool side-by-side refrigerator Service company was prompt in answering my call and taking the required information. They called as promised the next day with a 3-hour window for the tech to report. Tech reported as promised, worked quietly and professionally and restored the jammed ice dispenser to operation. He also advised on how to mitigate this in future (don't leave freezer door open, regularly run ice through the dispenser). Very thorough, neat and professional. I will definitely use them again and refer them to others.

After securing a cost estimate from another company (that was very high) I called South Bay Appliance who fixed the problem for half of the other estimate. they were responsible and courteous as well as professional.

I had a dishwasher that was malfunctioning by leaving water in the bottom of it. The tech from Spears quickly diagnosed the problem which would require the replacement of 2 parts. We determined it was not worth fixing based on the cost in comparison to buying a new machine. I've used Spears a few times over the last few years, and every tech has seemed very knowledgeable and helpful. Sometimes fixing the problem has been cost effective, and sometimes it has not been as in this instance.

Our built in refrigerator was intermittently shutting off and making a ping sound. It would not keep the temperature low enough. The service technician came out looked at it and diagnosed the problem quickly. He knew exactly what was needed to fix it and gave me an estimate right away. He was able to order the part immediately and came back 1 week later with the ordered part and fixed it. The service technician was very friendly and knowledgeable. He called me at work when he was 1/2 hour away so that I could leave and meet him at our home. I really appreciated the call rather than having to wait at home for 2 hours. I was back at work in an hour. The whole experience was very pleasant and I would highly recommend this company to everyone I know.